I'm betting she saved it as normal.dot. Find all instances of normal .dot. Copy them onto a backup drive. Erase them from the main drive. Uninstall Office. Reinstall office.
I'm sorry, but there's a small flaw in your post. Here's a better one:Find all instances of normal .dot. Copy them onto a backup drive. Erase them from the main drive. Uninstall Office. Install Open Office.
What exactly from that link shall I download/install?
"C:\Documents and settings\Administrator\Application data\Microsoft\Templates"
even if you're renting you've got more rights than if you're using windows.
A bit of warning to ya: OpenOffice is slow. I'd use Abiword, and Gnumeric (which I don't know if it runs on Windows...) and wait for OpenOffice 2.0, which is supposed to be a bit faster.
You guys are definately on the right track.My problem is that the file is saved as "Normal.dot" and therefore windows won't allow me to rename it, delete it, save over it or anything like that. When word is open, I can follow the link to... However, when i try and save a blank file as normal.dot, it says an open file can't replace an existing one. also , when word is not open the above trail stops after i open the Administrator data folder.
...and Microsoft Office is akin to Speedy Gonzales?